30-Day Return Policy
We offer a 30-day return window (cooling-off period, not a trial period) starting the day after delivery. Customers are responsible for return shipping costs, which will be deducted from your refund. To request a return, please message us through the website within 30 days of receiving your item, including your Full Name, Order Number, Phone Number, Pickup Address, and Reason for Return.

Restocking Fee: For returns that are not due to major defects, if the item has been opened or used (including removing the clear plastic shrink-wrap around the tiles, which cannot be resealed), a 25% restocking fee based on the original retail price will apply. Both the return shipping fee and the restocking fee will be deducted from your refund.

Returned items must be in their original, brand-new condition as received, including all original packaging (outer box and cushioning materials), the product, free gifts, and all accompanying documentation intact. If the product has been used or if any item is missing or damaged, returns cannot be accepted.

Damaged & Defective Items
If you unpack your order and find manufacturing defects or missing parts that make the game unplayable, please contact us within 30 days of delivery with photos and a description of the issue. We will be happy to help make it right. Please be sure to reach out within this timeframe, as requests submitted after 30 days cannot be accepted.

All cross-border orders within Asia are final sale; returns and exchanges are not accepted. While we ensure all items are thoroughly protected and securely packaged prior to dispatch, international transit involves complex multi-leg handling. Buyers acknowledge and assume the risk of potential cosmetic wear or exterior packaging damage caused by transit.

In the event of manufacturing defects or missing components, customers remain entitled to our 30-day defective parts replacement coverage. For detailed terms and procedures, please refer to the "Defective Items & Replacements" section below.

7-Day Appreciation Period
In accordance with the Consumer Protection Act, we offer a 7-day appreciation period (evaluation period, not a trial period) starting from the day following delivery.

Please note that we only offer return and refund services; exchanges for different colors, editions, or bundles are not supported.

The 7-day appreciation period does not cover the following conditions:

(1) Items lacking valid proof of purchase or where the order number does not match the physical product.

(2) Products acquired through second-hand purchase or resale.

(3) Any damage caused by exposure to extreme temperatures, solvents, acids, alkalis, water, fire, or external forces.

(4) Items with incomplete or damaged packaging, or missing parts and accessories.

Return Procedures
To initiate a return, please contact us via website direct message within 7 days of receiving your order, providing your Full Name, Order Number, Phone Number, Pickup Address, and Reason for Return.

For returns not attributed to major manufacturing defects, if the item has been unsealed or used (including the removal of the transparent shrink-wrap around the mahjong tiles, which cannot be restored), a 10% restocking fee based on the original retail price will be deducted from your refund.

If your order originally qualified for promotional free shipping, the initial outbound shipping cost will be deducted upon return.

Returned items must be restored to their original condition upon receipt, including the original factory packaging (outer carton and cushioning materials), the product itself, complimentary gifts, and all accompanying documentation intact. We cannot accept returns if items show signs of use, or if any components are missing or damaged.
 

Defective Items & Replacements
If you discover a manufacturing defect or missing parts upon unboxing that prevents normal gameplay, we offer a 30-day replacement window for defective parts.

Please reach out to us within 30 days of receipt with a description and clear photos of the defect. We will assist you with a one-time complimentary replacement shipment for the affected parts. Please be mindful of this timeframe, as requests submitted after 30 days cannot be processed.

Replacements are provided strictly for specific defective or missing components, not as a full-set exchange.