Please read the following terms and product notes carefully before placing your order.

1. Every mahjong tile, wind indicator, and keychain is finished with hand-applied paint. Minor imperfections, slight paint overlap, or subtle shedding are normal characteristics of the handcrafting process and are not considered defects. Please take this into consideration before purchasing. Raw material colors for blank tiles may vary slightly across production batches. Individual returns or exchanges due to batch color variations will not be accepted.

The dice design is subject to ongoing updates and improvements; the actual version received shall prevail.

2. All product images are photographed using actual items. However, colors and brightness may appear slightly different across individual screens and monitors. The physical item shall be considered the final standard.
 

3. Regarding overseas orders, delivery is currently available for selected products to Hong Kong, Macau, Singapore, Malaysia, Japan, South Korea, and the contiguous United States. Shipping services are temporarily unavailable to other countries, and we apologize for any inconvenience caused.

Orders from Asian cross-border regions cannot be returned or exchanged. We ensure that products are properly packaged prior to shipment; however, international transit involves complex handling, and buyers must assume the risk of cosmetic damage caused by logistics.

For U.S. orders, we offer returns only; exchanges are not available.

4. Unboxing & Shipping Claims (Taiwan Domestic Orders Only)
To protect both parties, please record an unboxing video from the moment you open the package, capturing the condition of the metal storage tin and outer carton.

If any damage has occurred during transit, please follow the steps below within 24 hours of receipt. We will assist you in filing an official claim with the carrier:

Please note that our team facilitates report filing and claim submission on your behalf; direct compensation liability rests with the courier service. Carrier claims submitted after the 24-hour window will not be accepted.

This claim support policy applies strictly to orders within Taiwan (including offshore islands) and is not applicable to international shipments.

Required steps for damage claims:
(1) Close-up photos clearly showing the damaged areas on the product and packaging.
(2) Clear photos of the outer shipping box (all 6 sides: top, bottom, left, right, front, back) and the bubble wrap (both front and back).
(3) The continuous unboxing video, written description of the damage, and the required photos sent to our customer service via website direct message.