US collection - MEOWCHILL

1. Handcrafted Quality & Variations

Every mahjong tile, wind indicator, and keychain is meticulously hand-painted. Minor variations in paint application or subtle inconsistencies are inherent to the handcrafting process and are not considered manufacturing defects. Raw materials for blank tiles may vary slightly in color between production batches. Please consider these unique characteristics before purchasing; individual returns for these reasons will not be accepted. Note: Dice designs are updated periodically; the version you receive may vary slightly from online images.

2. Product Images & Color Accuracy

All products are photographed under professional lighting. However, actual colors may vary slightly depending on your screen's display settings and brightness. The physical product shall be the final standard.

3. 30-Day Return Policy

We offer a 30-day return window (cooling-off period, not a trial period) starting the day after delivery. Customers are responsible for return shipping costs, which will be deducted from your refund. To request a return, please message us through the website within 30 days of receiving your item, including your Full Name, Order Number, Phone Number, Pickup Address, and Reason for Return.

4. Restocking Fees

For returns that are not due to major defects, if the item has been opened or used (including removing the clear plastic shrink-wrap around the tiles, which cannot be resealed), a 25% restocking fee based on the original retail price will apply. Both the return shipping fee and the restocking fee will be deducted from your refund.
Returned items must be in their original, brand-new condition as received, including all original packaging (outer box and cushioning materials), the product, free gifts, and all accompanying documentation intact. If the product has been used or if any item is missing or damaged, returns cannot be accepted.

5. Damaged & Defective Items

If you unpack your order and find manufacturing defects or missing parts that make the game unplayable, please contact us within 30 days of delivery with photos and a description of the issue. We will be happy to help make it right. Please be sure to reach out within this timeframe, as requests submitted after 30 days cannot be accepted.