1. Handcrafted Quality & Variations
Every mahjong tile, wind indicator, and keychain is meticulously hand-painted. Minor variations in paint application or subtle inconsistencies are inherent to the handcrafting process and are not considered manufacturing defects. Raw materials for blank tiles may vary slightly in color between production batches. Please consider these unique characteristics before purchasing; individual returns for these reasons will not be accepted. Note: Dice designs are updated periodically; the version you receive may vary slightly from online images.
2. Product Images & Color Accuracy
All products are photographed under professional lighting. However, actual colors may vary slightly depending on your screen's display settings and brightness. The physical product shall be the final standard.
3. Shipping Damage & Claims
Please inspect your package immediately upon delivery. If the exterior packaging or contents are damaged due to shipping, please contact us within 3 business days with photos of all six sides of the box and the damaged product. We will assist you in filing a claim with the carrier. Please note that MACHILL only provides assistance with filing claims and does not assume direct liability for damages caused by third-party carriers.
4. Returns & The 7-Day Window
In accordance with consumer protection guidelines, we offer a 7-day return window starting from the date of delivery. Please note that this is a "reflection period," not a trial period. We provide refunds only; no exchanges for different colors or editions are accepted.
5. Restocking Fees & Original Shipping
Returns for non-defective items must be in their original, unopened condition. If the protective plastic film on the mahjong tiles has been removed (rendered non-restorable), a 25% Restocking & Handling Fee will be deducted from your refund. If the original order qualified for free shipping, the initial shipping cost will also be deducted from the final refund.
6. Manufacturing Defects & Missing Parts
If you discover a manufacturing defect or missing components that prevent normal play, we provide a 30-day limited warranty. Please contact us via site message within 30 days of receipt. We only provide replacement parts for manufacturing defects or specific missing items; full-set exchanges will not be provided.
📌 To protect the rights of both parties, please read our Shopping Guide and After-Sales Service carefully before buying. Placing an order constitutes your agreement to these terms.
📌 For information regarding shipping and delivery, please refer to our Shipping Policy.
重要條款與細則
1. 手工工藝與個體差異每張麻將、方向環及鑰匙圈皆經過精細的手工上漆。在手工製作過程中，輕微的漆料差異或細微的不勻稱屬正常現象，不被視為製造瑕疵。空白牌的原料顏色在不同生產批次間可能略有色差。下單前請先理解這些工藝特性；我們不接受以此為由的退貨。註：骰子設計會定期更新，您收到的版本可能與網頁照片略有不同。
2. 產品圖像與顯色準確度所有產品皆在專業燈光下拍攝。然而，實際顏色可能會因您的螢幕顯示設定與亮度而有些微偏差。顏色請以收到的實品為準。
3. 物流損毀與理賠申請請在收貨時立即檢查包裹。若外包裝或內容物因運送導致損壞，請於收件後 3 個工作天內聯繫我們，並提供紙箱六面外觀及損壞產品的照片。我們將協助您向物流公司提出理賠申請。請注意：馬丘 (MACHILL) 僅提供理賠申請之協助，不承擔因第三方物流公司造成的損壞賠償責任。
4. 退貨政策與 7 天猶豫期根據消費者保護規範，我們提供自收貨日起 7 天的退貨猶豫期。請注意，此期間為「考慮期」而非「試用期」。我們僅提供退貨退款，不接受針對不同顏色或版本的換貨服務。
5. 整新費與原寄送運費非瑕疵商品的退貨必須保持原樣且未拆封。若麻將外層的透明保護膜已撕除（視為無法復原之包裝），退款時將扣除 25% 的整新與處理費。若原訂單享有免運優惠，原始寄送運費亦將從最終退款中扣除。
6. 製造瑕疵與零件缺失若在拆封後發現因製造瑕疵或零件缺失而導致無法正常對局，我們提供 30 天有限保固。請在收件後 30 天內透過站內訊息聯繫我們，我們僅針對製造瑕疵或特定缺失零件提供補寄服務，恕不提供整組換貨。
