Machill × Sanrio Collaboration: My Melody & Kuromi Mahjong 2-Set Bundle

｜Important Terms & Conditions

1. Handcrafted Quality & Variations

Every mahjong tile, wind indicator, and keychain is meticulously hand-painted. Minor variations in paint application or subtle inconsistencies are inherent to the handcrafting process and are not considered manufacturing defects. Raw materials for blank tiles may vary slightly in color between production batches. Please consider these unique characteristics before purchasing; individual returns for these reasons will not be accepted. Note: Dice designs are updated periodically; the version you receive may vary slightly from online images.

2. Product Images & Color Accuracy

All products are photographed under professional lighting. However, actual colors may vary slightly depending on your screen's display settings and brightness. The physical product shall be the final standard.

3. Shipping Damage & Claims

Please inspect your package immediately upon delivery. If the exterior packaging or contents are damaged due to shipping, please contact us within 3 business days with photos of all six sides of the box and the damaged product. We will assist you in filing a claim with the carrier. Please note that MACHILL only provides assistance with filing claims and does not assume direct liability for damages caused by third-party carriers.

4. Returns & The 7-Day Window

In accordance with consumer protection guidelines, we offer a 7-day return window starting from the date of delivery. Please note that this is a "reflection period," not a trial period. We provide refunds only; no exchanges for different colors or editions are accepted.

5. Restocking Fees & Original Shipping

Returns for non-defective items must be in their original, unopened condition. If the protective plastic film on the mahjong tiles has been removed (rendered non-restorable), a 25% Restocking & Handling Fee will be deducted from your refund. If the original order qualified for free shipping, the initial shipping cost will also be deducted from the final refund.

6. Manufacturing Defects & Missing Parts

If you discover a manufacturing defect or missing components that prevent normal play, we provide a 30-day limited warranty. Please contact us via site message within 30 days of receipt. We only provide replacement parts for manufacturing defects or specific missing items; full-set exchanges will not be provided.

📌 To protect the rights of both parties, please read our Shopping Guide and After-Sales Service carefully before buying. Placing an order constitutes your agreement to these terms.

📌 For information regarding shipping and delivery, please refer to our Shipping Policy.